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Thread: Emergency Maintenance on Windows Shared Hosting Servers | 10th Sept 2018

  1. #1

    Emergency Maintenance on Windows Shared Hosting Servers | 10th Sept 2018

    Dear Customer,

    We are currently facing an issue with our Windows Servers where MSSQL service is affected due to which you will get a “Service Unavailable Page/ 503 Error” error message while accessing Website / Plesk Panel / Webmail

    Our engineers are working on resolving the issue. Please visit our forum for the latest updates.

    Regards,
    Akson David.
    Last edited by Gatorakson; 09-10-2018 at 05:06 PM. Reason: Website / Plesk Panel / Webmail

  2. #2
    Dear Customer,

    We have identified a Malware attack on these affected Windows Hosting Server.

    Our server admin team along with the Security team is working towards identifying and applying a security patch.

    We will request you to kindly watch this thread for further updates.

    Regards,
    Akson David.

  3. #3
    Dear Customer,

    We are aware of a situation involving malware on some shared hosting servers and are investigating the situation.
    The affected websites are currently unavailable. We will post any updates on this forum.
    We apologize for the disruption to your business.

    Regards,
    Swaroop
    Last edited by Gatorswaroop; 09-11-2018 at 12:04 AM.

  4. #4
    Dear Customer,

    Update @11th Sept 2018 | 11:30 AM IST

    Thank you for your patience.

    All affected websites still continue to be unavailable, our teams have been working hard and have engaged third-party experts who are helping us resolve this issue.

    Our highest priority is to restore service as soon as possible. We request you to watch this thread for new updates.

    Regards,
    Hostgator Support
    Last edited by Gatorprathima; 09-11-2018 at 11:55 AM.

  5. #5
    Dear Customer,

    Update @11th Sept 2018 | 10:00 PM IST

    As of 9:30 PM IST our teams continue to work diligently to restore services. Our senior technology teams along with industry's leading third-party experts have been engaged to assist us in order to solve this at the earliest.
    Restoring affected services and websites is our highest priority. We thank you for your continued patience. We will update this thread as and when we have new updates.

    Regards,
    Hostgator Support

  6. #6
    Dear Customer

    Update @13th Sept 2018 | 11:30 AM IST

    We confirm that a limited number of websites were impacted by ransomware which affected some of our Windows shared servers. To contain the spread and impact of this malware, we isolated the impacted server environment and took a number of servers offline, which caused some customers to be unable to access websites and associated data.
    We have begun restoring service to impacted customers. Please refer to this forum for further status updates. We appreciate your continued patience.

    Regards,
    Akson David.

  7. #7
    Update @14th Sept 2018 | 6:50 AM IST

    We have restored service for a number of our customers and continue to work around the clock toward complete restoration.

    Please continue to monitor this forum for further updates. We appreciate your ongoing patience.
    Sonu Singh
    HostGator India

  8. #8
    Update @15th sept 2018| 6:30 AM IST

    At this time, the majority of websites impacted have been restored.

    Thank you for your patience during this process.

  9. #9
    Update @17th sept 2018| 10:00 AM IST

    At this time, the majority of affected websites have been restored. We continue to work diligently to restore a small number of remaining websites and emails as soon as possible.
    Sonu Singh
    HostGator India

  10. #10
    Update @18th sept 2018| 07:00 AM IST

    At this time, the majority of affected websites and Plesk Control Panel have been restored. We continue to work diligently to restore a small number of remaining websites and emails as soon as possible.

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