Over the last couple of days, we have seen alerts on our servers for WordPress websites being infected with malicious content. We believe this a result of gaps in some plugins and themes. These vulnerabilities have resulted in several of our IP addresses being blacklisted on multiple occasions.

As precaution, we have improved our security protocols and now scan our servers 3 to 4 times a week to ensure that there are no malicious contents.

If you notice that your website services are affected, we request you to follow the steps given below to check and resolve the port block related issue:

• Go to cPanel -> Health Checks and Monitoring -> Port block
• If any files are listed as infected, scan the content, all the files, using any updated antivirus software and remove the infected files from the server with assistance from your developer
• In case the infected files include a core file, removing it / them will impact the functioning of the website. Please make changes to these files only after consultation with your developer.
• Once the infected files are removed, Go to cPanel -> Health Checks and Monitoring -> Port block -> Click on “Unblock Port”.

Since vulnerabilities to websites impact the reputation of IP Addresses and the performance of other websites on the server, we urge you to run the latest version of WordPress and the plugins. Your developer / designer will be in a better position to help you in secure your website.