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Thread: Royalenfield.websitedns.in Server Migration

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  1. #1

    Royalenfield.websitedns.in Server Migration

    Dear Customer,

    We are excited to announce that we will be migrating your Reseller Hosting package - <domainname> to brand new Dell servers in a new datacenter in Mumbai called GPX. GPX is the first datacenter in India to be an Uptime Certified Tier-IV datacenter, which is the highest level of certification possible. You can find out more about our new datacenter here - http://goo.gl/wHFfBk and here - http://goo.gl/Nc82qd.


    Maintenance Window

    Our maintenance window will be split into two parts:

    1. No access to cPanel

    Starting 6PM on Thursday, September 24th, we will block all access to cPanel. You and your customers will still be able to access Webmail, and will be able to make changes to their websites via FTP. Your customers websites will continue to function normally. Blocking access to cPanel will allow us to reduce the downtime you face during the migration.

    2. Migration

    We will be using a maintenance window of 60 hours, during which you website will face a downtime of upto an hour. The maintenance window starts on Friday, September 25th at 8PM IST. During this migration, your website and your customers’ websites will face intermittent downtimes of up to an hour.


    Note :Though the migration window is of 60 hours, the downtime for individual account is just about an hour.
    Last edited by GatorSoumya; 09-26-2015 at 11:09 PM.
    Ravikiran K,
    Supervisor
    HostGator .in LLC
    http://hostgator.in
    http://manage.hostgator.in/kb/

  2. #2
    The migration is progressing steadily and we expect it to complete within the migration window, that is, 8AM September 28th. We will post any further updates on this thread.
    Soumya Shetty
    HostGator India

  3. #3
    The migration is now complete. We are in the process of syncing the details with our Order Management System. This would take an additional 2 hours during which you would not be able to log into your WHM panel. We will update this post once the sync is complete.

    We appreciate your patience during this time.
    Soumya Shetty
    HostGator India

  4. #4
    It has taken longer than expected to sync the data with our Order Management system. We are expecting this to be completed by 9PM tonight. During this time, there will be no disruption to your server except that you will not be able to access the WHM panel via our Order Management System.

    We regret the inconvenience this has caused.
    Soumya Shetty
    HostGator India

  5. #5
    Hello customer,

    Post migration we have noticed customers are unable to log into WHM panel.We are working on this issue and we will keep you posted with further updates.

    We regret the inconvenience this has caused.

    Thank you
    Hostgator support

  6. #6
    You will now be able to log into WHM panel as the issue is resolved.

    Thank you for your patience.
    Soumya Shetty
    HostGator India

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