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    Data Center Migration - FAQs

    What is getting migrated?

    We are migrating your Hosting package to our new datacenter in Mumbai. The new datacenter is called GPX, and it is India’s first Uptime Institute Certified Tier-4 datacenter. Your package will be migrated to the latest enterprise grade Dell servers, and your website will become much faster as a result of this migration.

    You can find out more about new datacenter (GPX) here - http://goo.gl/wHFfBk and here - http://goo.gl/Nc82qd.

    What is the purpose of this migration?

    We are migrating so that our customers experience better and faster services. You will have a simpler user interface to manage your account, better tools to simplify bulk domain orders, better hardware, better support and many more features.

    Any chances of losing my data?

    No. There will be no data loss during migration.

    Is there any downtime?

    During the maintenance window, your site will be down for up to an hour (depending on the size of your website) so that we can transfer your data to the new server.

    Post the maintenance window, you will need to make the changes to your DNS so that your website is pointing to our nameservers. You will need to login to your domain control panel and change the nameservers to the ones detailed in the email sent to you. Once the DNS propagation is complete, your website will be back online. This would take 24 to 48 hours to complete.

    Will my Name Servers change?

    Yes. Right before we start the maintenance, we will send you an email with the details of your new nameservers, the IP address of new server and the hostname of the new server. You need to make the nameserver and IP changes post the maintenance window, that is, post migration of your account.

    Will My IPs Change?

    Yes, your IP(s) will change. Post migration, if you change your domain nameservers to the ones we specify, then you do not need to worry about the IPs. However, if you wish to use your own nameservers, you will have to change the A record to point to the new IP address.

    Do I need to make any coding changes?

    If you have hard coded the home directory location in your code, then yes, you need to make changes in the code. After migration the home directory will change from /home3 or /home2 or /home1 to /home. In the code, you would have to change the reference of the home directory to /home for your website to function properly.

    Can I access my website using IP address?

    In the new servers, you would not be able to access the files under your hosting space using IP address or http://ipaddress/~username. In order to access the domain using temp URL, you have to add a parked domain from cPanel in the following format: http://primarydomain.com.hostingservername.

    For example:: Let's us consider the domain xyz.com hosted on md-in-32.webhostbox.net. Here is how you should add the parked domain.
    http://xyz.md-in-32.webhostbox.net
    Once the domain is created, you have to wait for 30 minutes for the changes to propagate.

    Note: Domains using dedicated IP address can be accessed via the dedicated IP address allocated to the package.

    Will the format of Server Time change?

    The server time on the new server is in GMT. In order to change this to Indian Standard Time, you should change the time in local php.ini. You can refer the following link for details:

    https://www.devside.net/wamp-server/...for-php-to-use

    Do I need to make any changes to .htaccess files?

    Yes. Kindly check the .htaccess files of your domains and delete the following lines as this setup won't work on the newly migrated server.

    AddHandler application/x-httpd-php54 .php

    suPHP_ConfigPath /opt/php54/lib

    FTP Connections

    For security reasons uploading files using an FTP client is only allowed using FTPS (also known as FTP Secure or FTP-SSL). HostGator recommends using the following FTP client, as they support FTPS:

    FileZilla: Choose Site Manager under the File menu. Then, click the New Site button. Here, mention the following details :
    Host as the New IP Address
    Port as 21
    Protocol as FTP as File Transfer Protocol
    Select Require explicit FTP over TLS from the Encryption drop-down menu.
    LogonType as Normal
    User as Old FTP Username
    Password as Old FTP Password

    OR

    If you prefer using the QuickConnect option,
    Host as ftpes://New IP Address
    Username as Old FTP Username
    Password as Old FTP Password
    Port as 21
    Click on Quickconnect button.

    While using any other FTPS client, remember to select Explicit (FTPES) mode, if it supports both FTPS modes: Explicit and Implicit.
    Last edited by GatorSoumya; 09-23-2015 at 10:58 AM. Reason: Updating additional information
    Soumya Shetty
    HostGator India

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