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Thread: Automatic Renewal option now

  1. #1

    Automatic Renewal option now

    Dear Managers / Admins of Hostgator,

    The western counterpart of this site, has facility that customers have option to set the renewal process to be renewed every month or so with automatic generation of invoice. This facility was there in but due to unknown reasons, this has been withdrawn and now the customer has to manually generate the invoice and renew their orders.

    Spoke with Manager Saumya more than one month back who assured that this facility will be restored shortly but the same has not been given as of yet.

    Without auto-renewal option, the customer has to either pay for more than the period he/she desires or has to waste their time in generating an invoice and renewing the order.

    With having one of the highest subscription rates and having recently increased the subscription prices (without any notice to the customers), customers do expect service which will save their precious time.

    Appeal to the managers to restore this auto-renewal option quickly and update.
    Last edited by kmoksha; 06-26-2015 at 06:34 PM.

  2. #2

    Thank you for reaching out to us.

    As discussed earlier, we are still working on implementing the auto-generation of invoices. There are a lot of procedures to be followed and also needs a lot of development work. Hence, it may take more time.

    I would appreciate your patience meanwhile.
    Soumya Shetty
    HostGator India

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